### Shipping Policy for 21STUDIO PHOTOLAB **
At 21STUDIO PHOTOLAB, we strive to provide our customers with a seamless shopping experience. Below is our shipping policy that outlines the terms and conditions for shipping your orders.
#### 1. **Shipping Methods** We offer various shipping options to cater to your needs: - **Standard Shipping:** TRACK 48 Royal Mail delivery service Estimated delivery within 2-7 business days. –
**Express Shipping:** Estimated delivery Next business Day
**In-Store Pickup:** Free option available for customers who prefer to collect their orders directly from our Aldgate East location.
#### 2. **Shipping Charges** Shipping charges will be calculated at checkout based on the selected shipping method of your order. In-store pickup is free of charge.
#### 3. **Order Processing Time** Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons or promotional events. You will receive a confirmation email once your order has been processed and shipped.
#### 4. **Tracking Your Order** Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment until it arrives at your doorstep.
#### 5. **International Shipping** At this time, we only offer shipping within the UK. We do not currently ship internationally. Estimated delivery
#### 6. **Delivery Issues** If you experience any issues with delivery, such as delays or lost packages, please contact our customer service team at
info@21studiophotolab.co.uk . We will work with you to resolve any shipping problems as quickly as possible.
#### 7. **Returns and Exchanges** Please refer to our Returns Policy for information regarding returns and exchanges for shipped items. https://21studiophotolab.co.uk/policies/refund-policy
#### 8. **Contact Us** If you have any questions or concerns regarding our shipping policy, please feel free to reach out to us: -
**Email:** info@21studiophotolab.co.uk . –
**Phone:** 02034175858-
**Address:** 21STUDIO PHOTOLAB, “21Whitechapel Road, London ,E1 1DU.
Thank you for choosing 21STUDIO PHOTOLAB! We appreciate your business and look forward to serving you!
Delivery & Dispatch services For Negative
As standard, our orders are shipped out using the TRACK 48 Royal Mail delivery
service. Orders sent out via our TRACK 48 service will normally arrive within
1-3 working days, however, this can take up to 10 working days.
Unfortunately, we cannot be held responsible for delayed or lost orders once in
the hands of our third-party delivery services. Where possible we will aim to
replace lost prints if they haven’t arrived after 30 days of dispatch. We
cannot be held responsible for delays and lost orders.
Although we will always try to assist customers in locating deliveries, it is
the responsibility of the customer to consider the arrangements for taking
receipt of orders at their delivery address. It is the responsibility of the
customer to ensure that there is a responsible person available to accept
delivery at the specified shipping address. 21STUDIO PHOTOLAB cannot be
held responsible for orders being accepted by the wrong individuals. This is
especially important if your delivery address is a shared building.
None of the delivery methods are guaranteed or refundable.
We’re unable to insure negatives, slides or digital files and it is the
Customers’ sole responsibility to provide independent insurance cover for
possible loss or damages incurred during delivery of negatives, slides, digital
files and other similar materials.
Our turnaround times for processing, printing, and dispatching orders fluctuate
depending on our workload and the lead times advertised by us are target times
only. If you have an urgent order or deadline, please contact us and we will do
our best to accommodate for these, however, this can still not be guaranteed.
We reserve the right to vary service times and accept no liability for failure
to comply with quoted times resulting in any loss, direct or indirect.
Delivery from customers to 21STUDIO PHOTOLAB
Customers who send film/media to us via ANY postal method, do so at their own
risk. The customer is responsible for ensuring that the correct postal charges
are covered and a secure method of delivery has been chosen. We cannot be held
accountable for any items that do not arrive at our location/s. We are not
responsible for locating any such items with any delivery partners. The
customer understands the risks of sending any items to us via any third-party
delivery companies and assumes responsibility for any such service decisions.
In the unlikely event of any dispute of an item’s delivery (between the
customer and21STUDIO PHOTOLAB ) to our locations, proof of delivery will be
required before any further action can be taken.
Damaged Goods
In the unlikely event that your order arrives damaged, please notify us within
3 working days so we can arrange a replacement where possible. Before a
replacement is sent out we would need to see evidence of the damage (pictures
via email) or the full order returned to us.
We take all reasonable care to ensure that the customers film/s are handled
with the utmost care and attention. In the unlikely event of loss or damage
while in our possession, whether caused by negligence or otherwise, liability
is limited to the cost of an equivalent amount of unexposed film and refund of
any processing charges paid. We cannot be held liable for any loss, damage or
delay to your work which might be caused by our third party delivery services.
It is impossible for 21STUDIO PHOTOLAB to assess the value of originals
and unprocessed film supplied by the customer and the charges made for our
services do not reflect or incorporate unlimited liability. Customers should
notify ourselves of any work of special value and advise us accordingly.
All orders
for processing and printing are accepted on the basis that their value does not
exceed the cost of any equivalent new and unprocessed material.
Refund Policy
If we are unable to fulfil the whole of a customer order, customers will be
refunded in full. If we can only partially fulfil an order, customers will be
refunded for the services/items we’re unable to fulfil.
We do not offer any refunds for delayed or lost orders. Refunds will be issued
via the original method of payment.
Cancellation / Edit Order Policy
Due to the speed of our servers and production we do not offer cancellations.
Once an order has been placed it is not possible to retract or edit any order.
Please write to info@21stuiophotolab.co.uk for any refund/return enquiries.