Refund policy

Any refund or exchange claim must be initiated within the 30 days from the date of purchase. Customer will pay for the returned items postal fees. 21Studio photolab recommends to send back any items to us with tracked service to avoid any missing or delay.

However, the purchased item must be in unused, in the same condition as you received it. Also must be within its original supplied packaging. We will process any refund claim after receiving the item back and our inspection of the item condition.21Studio photolab reserves the right to decline any refund if the concerned item received back in compromised condition. Any refund made will be processed to the Cards/Paypal account that has been used when purchasing the product, no change of payment mode will be accepted.

21Studio photolab may restrict the user account if any fraudulent transactions found in relation to the user account.

Some of our items are non refundable and non exchangeable. Please see the item description carefully when purchasing online or check with our staff if you are purchasing from our shop.

You must have the original proof of purchase for either type of transactions.

Film Development and Scanning

 For online purchase, we will inspect the film once we receive this post and will notify you about any damage found. We will update you for any rejection and reason for the rejection.

In terms of rejection, we only refund the cost of service minus the cost of posting to you, so we do not refund the postal cost for either sides.

Shipping or Missing Items for Postal Orders

 21Studio photolab, process all online orders with Royal Mail Track & Sign service. We are not liable for any damage to the items by Royal Mail. However, we recommend customers to write us in similar incidence so that we can arrange a possible resolution which is again not guaranteed.

For any items that posted to us, please make sure the tracking service and we do the same when sending you back, we do not refund or cover any missing items while on shipping.

Please write to 21STUDIOPHOTOLAB@GMAIL.COM for any refund/return enquiries.