Refund policy
Any refund or exchange claim must be initiated within the 30 days from the date of purchase. Customer will pay for the returned items postal fees. 21Studio photolab recommends to send back any items to us with tracked service to avoid any missing or delay.
However, the purchased item must be in unused, in the same condition as you received it. Also must be within its original supplied packaging. We will process any refund claim after receiving the item back and our inspection of the item condition.21Studio photolab reserves the right to decline any refund if the concerned item received back in compromised condition. Any refund made will be processed to the Cards/Paypal account that has been used when purchasing the product, no change of payment mode will be accepted.
21Studio photolab may restrict the user account if any fraudulent transactions found in relation to the user account.
Some of our items are non refundable and non exchangeable. Please see the item description carefully when purchasing online or check with our staff if you are purchasing from our shop.
You must have the original proof of purchase for either type of transactions.
Film Development and Scanning
For online purchase, we will inspect the film once we receive this post and will notify you about any damage found. We will update you for any rejection and reason for the rejection.
In terms of rejection, we only refund the cost of service minus the cost of posting to you, so we do not refund the postal cost for either sides.
Shipping or Missing Items for Postal Orders
21Studio photolab, process all online orders with Royal Mail Track & Sign service. We are not liable for any damage to the items by Royal Mail. However, we recommend customers to write us in similar incidence so that we can arrange a possible resolution which is again not guaranteed.
For any items that posted to us, please make sure the tracking service and we do the same when sending you back, we do not refund or cover any missing items while on shipping.
Please write to 21STUDIOPHOTOLAB@GMAIL.COM for any refund/return enquiries.
Terms of service for Negative/Print post back Delivery & Dispatch services As standard, our orders are shipped out using the TRACK 48 Royal
Mail delivery service. Orders sent out via our TRACK 48 service will normally
arrive within 1-3 working days, however, this can take up to 10 working days. Unfortunately, we cannot be held responsible for delayed or lost
orders once in the hands of our third-party delivery services. Where possible
we will aim to replace lost prints if they haven’t arrived after 30 days of
dispatch. We cannot be held responsible for delays and lost orders. Although we will always try to assist customers in locating
deliveries, it is the responsibility of the customer to consider the
arrangements for taking receipt of orders at their delivery address. It is the
responsibility of the customer to ensure that there is a responsible person
available to accept delivery at the specified shipping address. 21STUDIO
PHOTOLAB cannot be held responsible for orders being accepted by the wrong
individuals. This is especially important if your delivery address is a shared
building. None of the delivery methods are guaranteed or refundable. We’re unable to insure negatives, slides or digital files and it
is the Customers’ sole responsibility to provide independent insurance cover
for possible loss or damages incurred during delivery of negatives, slides,
digital files and other similar materials. Our turnaround times for processing, printing, and dispatching
orders fluctuate depending on our workload and the lead times advertised by us
are target times only. If you have an urgent order or deadline, please contact
us and we will do our best to accommodate for these, however, this can still
not be guaranteed. We reserve the right to vary service times and accept no
liability for failure to comply with quoted times resulting in any loss, direct
or indirect. Delivery from customers to 21STUDIO PHOTOLAB Customers who send film/media to us via ANY postal method, do so
at their own risk. The customer is responsible for ensuring that the correct
postal charges are covered and a secure method of delivery has been chosen. We
cannot be held accountable for any items that do not arrive at our location/s.
We are not responsible for locating any such items with any delivery partners.
The customer understands the risks of sending any items to us via any
third-party delivery companies and assumes responsibility for any such service
decisions. In the unlikely event of any dispute of an item’s delivery
(between the customer and21STUDIO PHOTOLAB) to our locations, proof of delivery
will be required before any further action can be taken. Damaged Goods In the unlikely event that your order arrives damaged, please
notify us within 3 working days so we can arrange a replacement where possible.
Before a replacement is sent out, we would need to see evidence of the damage
(pictures via email) or the full order returned to us. We take all reasonable care to ensure that the customers film/s
are handled with the utmost care and attention. In the unlikely event of loss
or damage while in our possession, whether caused by negligence or otherwise,
liability is limited to the cost of an equivalent amount of unexposed film and
refund of any processing charges paid. We cannot be held liable for any loss,
damage or delay to your work which might be caused by our third-party delivery
services. It is impossible for 21STUDIO PHOTOLAB to assess the
value of originals and unprocessed film supplied by the customer and the
charges made for our services do not reflect or incorporate unlimited
liability. Customers should notify ourselves of any work of special value and
advise us accordingly. All orders for processing and printing are accepted on
the basis that their value does not exceed the cost of any equivalent new and
unprocessed material. Refund Policy If we are unable to fulfil the whole of a customer order,
customers will be refunded in full. If we can only partially fulfil an order,
customers will be refunded for the services/items we’re unable to fulfil. We do not offer any refunds for delayed or lost orders. Refunds
will be issued via the original method of payment. Cancellation / Edit Order Policy Due to the speed of our servers and production we do not offer
cancellations. Once an order has been placed it is not possible to retract or
edit any order.