The reason you have received fewer scans than you were expecting is because, when we scan your film, we were only able to find that many frames to scan.
This could be for a number of reasons and factors such as the condition of your camera, how well the film was handled before it arrived with us, and your shooting conditions.
However, the most common cause is that your film was shot in low light conditions and were not adequately exposed, underexposed and the film was not able to capture enough light to form an actual image. An example of when this happens is when shooting indoors, if there is not enough natural light and the flash is not used then you are unlikely to get a well-exposed shot and sometimes the film may not expose at all.
Film does not see light emitted from light bulbs very well like our eyes do, however in sunlight it is relatively similar.
We will send you all the frames as we were able to scan.
Yes we are able to scan your half-frame shots either individually or combined. As standard they will be scanned individually but please let us know by leaving a note with your order if you wish for them to be scanned two at a time in diptychs/combined half-frames.
We send your scans to you via WeTransfer to the email address you provided when placing your order.Otherwise you can contact us if you forget to add this while placing order.At checkout you have the option choose to receive your processed negatives via post, OR collect them from the 21STUDIO PHOTOLAB
We will store your negatives for 4WEEKS, after this they will be disposed of. If for any reason you can not collect, get in touch and we will happily make alternative arrangements.If you do not want your negatives we will dispose the negatives for you.
We try not to touch your images all that much, but we do
want you to receive images you are happy with. We personally check every single
image that goes through our service, removing any last bits of dust that might
have been missed and making minor edits to colour and exposure if we feel it’s
needed but if you would prefer us not to touch them at all, let us know!
Yes we do
Yes, we Do.
Although we strongly recommend to include order number with each packets, we still can sort this out if you contact us immediately and tell us information as much as you can.
We cannot process or do nothing without an order number. However, if we are able to trace your items with your given information we definitely try to process that order at our earliest.
In such circumstance, 21STUDIO PHOTOLAB suggests you to contact us through our email or phone number immediately.
Just put your Film in a secured packet and send it to us as tracked post with the order number you have received in order confirmation email.
You can simply write your order on a piece of paper and include it in your parcel. And send to
21STUDIO PHOTOLAB(FUJIFILM)
21 Whitechapel Road
London, E1 1DU .
21STUDIO PHOTOLAB is FujiFilm premium Partner digital printing shop in Aldgate East. We have range of options for digital print.
Please browse our digital print section to find out what services you want.
Yes we can. We can push/Pull . All Kind of Film.
Our turnaround is depend what service you select quickest is 1hour slowest is 5-7working days of receipt of your order, depending on your service.
We aim to post back your negatives, prints, as soon as possible. Mail usually arrives within two to three days of receiving your dispatch email, depending on the shipping option chosen at checkout.
If your order includes prints as well as film developing, this will be sent out with your negatives.
We have free shipping for all orders over £85.
At 21STUDIO PHOTOLAB, we utilize a range of
advanced equipment to ensure the highest quality in film development and
scanning processes. Our commitment to excellence is reflected in our choice of
machinery, each specifically selected for its capabilities.
For C41 color negative film development, we employ
the Noritsu V30 automatic film processor, and for Psh/Pull Noritsu V30P. This
combination enables us to produce high-quality negatives efficiently, with the
capacity to process up to 30 rolls per hour combined 60 per hour .
For black and white negative film, we similarly
utilize the Noritsu V30P automatic film processor, ensuring that we maintain
our high standards of quality while optimizing processing speed.
When it comes to E6 and ECN2 films, we rely on the
Dev. A and JOBO ALTL1000 Automatic film processor, which consistently delivers
accurate results, maintaining the integrity of your film throughout the
development process.
In terms of scanning, we utilize the Noritsu
HS1800 scanner, renowned for its capabilities, allowing us to scan up to 1800
frames per hour. This robust machine provides flexibility in output resolutions
to meet the diverse needs of our clients. Additionally, we incorporate the
FujiFilm SP3000 and the Epson V850 Pro into our scanning workflow, further
enhancing our ability to deliver high-quality digital results.
At 21STUDIO PHOTOLAB, our specialized equipment is
integral in processing and scanning your film with the utmost precision and
care, ensuring that your photographic memories are preserved in the best
possible quality.
We hope this never happens, but in the unfortunate case that it does, we happily refund the cost of your order minus the cost of developing.
Once your files are delivered via We Transfer , we keep your files stored online for 4weeks . After 4weeks these files are deleted, so make you sure you have downloaded your files within 4weeks.
We store physical orders / negatives at the lab for 4weeks. These orders can be collected during our opening hours . After 4Weeks these physical items will be destroyed in a GDPR compliant manner.
We have a limited amount of
space for archiving negatives and need to make room for newer jobs. This is why
we keep them in storage for a set period.
Being aware of how we removed of our chemical lab waste was high on the plan when opening 21STUDIO PHOTO LAB. Our chemical waste is collected in the lab by using a Metafix filtration system, which filters the chemicals meaning the waste is safe to be poured down a drain. The silver is also recovered via the system which then goes on to be used in silver jewellery / cutlery etc!