OVERVIEW
Please read these Terms and Conditions (“Terms”) carefully as they affect your rights and responsibilities under the law and set out the terms that you agree to when you use this website and when you purchase any of the products (“Products”) on this website.
This website is operated by 21Studio photolab. Throughout the site, the terms
“we”, “us” and “our” refer to 21 Studio. 21Studio photolab offers this website,
including all information, tools and Services available from this site to you,
the user, conditioned upon your acceptance of all terms, conditions, policies
and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our
“Service” and agree to be bound by the following terms and conditions (“Terms
of Service”, “Terms”), including those additional terms and conditions and
policies referenced herein and/or available by hyperlink. These Terms of
Service apply to all users of the site, including without limitation users who
are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our
website. By accessing or using any part of the site, you agree to be bound by
these Terms of Service. If you do not agree to all the terms and conditions of
this agreement, then you may not access the website or use any Services. If
these Terms of Service are considered an offer, acceptance is expressly limited
to these Terms of Service.
Any new features or tools which are added to the current store shall also be
subject to the Terms of Service. You can review the most current version of the
Terms of Service at any time on this page. We reserve the right to update,
change or replace any part of these Terms of Service by posting updates and/or
changes to our website. It is your responsibility to check this page
periodically for changes. Your continued use of or access to the website
following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce
platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the
age of majority in your state or province of residence, or that you are the age
of majority in your state or province of residence and you have given us your
consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may
you, in the use of the Service, violate any laws in your jurisdiction
(including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate
termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may
be transferred unencrypted and involve (a) transmissions over various networks;
and (b) changes to conform and adapt to technical requirements of connecting
networks or devices. Credit card information is always encrypted during
transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any
portion of the Service, use of the Service, or access to the Service or any
contact on the website through which the Service is provided, without express
written permission by us.
The headings used in this agreement are included for convenience only and will
not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not
accurate, complete or current. The material on this site is provided for
general information only and should not be relied upon or used as the sole
basis for making decisions without consulting primary, more accurate, more
complete or more timely sources of information. Any reliance on the material on
this site is at your own risk.
This site may contain certain historical information. Historical information,
necessarily, is not current and is provided for your reference only. We reserve
the right to modify the contents of this site at any time, but we have no
obligation to update any information on our site. You agree that it is your
responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE
SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any
part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price
change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if
applicable)
Certain products or Services may be available exclusively online through the
website. These products or Services may have limited quantities and are subject
to return or exchange only according to our Refund Policy: [LINK TO REFUND
POLICY]
We have made every effort to display as accurately as possible the colors and
images of our products that appear at the store. We cannot guarantee that your
computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products
or Services to any person, geographic region or jurisdiction. We may exercise
this right on a case-by-case basis. We reserve the right to limit the
quantities of any products or Services that we offer. All descriptions of
products or product pricing are subject to change at any time without notice,
at the sole discretion of us. We reserve the right to discontinue any product
at any time. Any offer for any product or Service made on this site is void
where prohibited.
We do not warrant that the quality of any products, Services, information, or
other material purchased or obtained by you will meet your expectations, or
that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING
AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole
discretion, limit or cancel quantities purchased per person, per household or
per order. These restrictions may include orders placed by or under the same
customer account, the same credit card, and/or orders that use the same billing
and/or shipping address. In the event that we make a change to or cancel an
order, we may attempt to notify you by contacting the e‑mail and/or billing
address/phone number provided at the time the order was made. We reserve the
right to limit or prohibit orders that, in our sole judgment, appear to be
placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account
information for all purchases made at our store. You agree to promptly update
your account and other information, including your email address and credit
card numbers and expiration dates, so that we can complete your transactions
and contact you as needed.
For more details, please review our Refund Policy:
https://21studiophotolab.co.uk/policies/refund-policy
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither
monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as
available” without any warranties, representations or conditions of any kind
and without any endorsement. We shall have no liability whatsoever arising from
or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at
your own risk and discretion and you should ensure that you are familiar with
and approve of the terms on which tools are provided by the relevant
third-party provider(s).
We may also, in the future, offer new Services and/or features through the
website (including the release of new tools and resources). Such new features
and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include
materials from third-parties.
Third-party links on this site may direct you to third-party websites that are
not affiliated with us. We are not responsible for examining or evaluating the
content or accuracy and we do not warrant and will not have any liability or
responsibility for any third-party materials or websites, or for any other
materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of
goods, Services, resources, content, or any other transactions made in
connection with any third-party websites. Please review carefully the
third-party's policies and practices and make sure you understand them before
you engage in any transaction. Complaints, claims, concerns, or questions
regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest
entries) or without a request from us, you send creative ideas, suggestions,
proposals, plans, or other materials, whether online, by email, by postal mail,
or otherwise (collectively, 'comments'), you agree that we may, at any time,
without restriction, edit, copy, publish, distribute, translate and otherwise
use in any medium any comments that you forward to us. We are and shall be
under no obligation (1) to maintain any comments in confidence; (2) to pay
compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we
determine in our sole discretion to be unlawful, offensive, threatening,
libelous, defamatory, pornographic, obscene or otherwise objectionable or
violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party,
including copyright, trademark, privacy, personality or other personal or
proprietary right. You further agree that your comments will not contain
libelous or otherwise unlawful, abusive or obscene material, or contain any
computer virus or other malware that could in any way affect the operation of
the Service or any related website. You may not use a false e‑mail address,
pretend to be someone other than yourself, or otherwise mislead us or
third-parties as to the origin of any comments. You are solely responsible for
any comments you make and their accuracy. We take no responsibility and assume
no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our
Privacy Policy, which can be viewed here:
[https://21studiophotolab.co.uk/policies/privacy-policy]
SECTION 11 - ERRORS, INACCURACIES
AND OMISSIONS
Occasionally there may be information on our site or in the Service that
contains typographical errors, inaccuracies or omissions that may relate to
product descriptions, pricing, promotions, offers, product shipping charges,
transit times and availability. We reserve the right to correct any errors,
inaccuracies or omissions, and to change or update information or cancel orders
if any information in the Service or on any related website is inaccurate at
any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the
Service or on any related website, including without limitation, pricing
information, except as required by law. No specified update or refresh date
applied in the Service or on any related website, should be taken to indicate
that all information in the Service or on any related website has been modified
or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are
prohibited from using the site or its content: (a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts; (c) to
violate any international, federal, provincial or state regulations, rules,
laws, or local ordinances; (d) to infringe upon or violate our intellectual
property rights or the intellectual property rights of others; (e) to harass,
abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
based on gender, sexual orientation, religion, ethnicity, race, age, national
origin, or disability; (f) to submit false or misleading information; (g) to
upload or transmit viruses or any other type of malicious code that will or may
be used in any way that will affect the functionality or operation of the
Service or of any related website, other websites, or the Internet; (h) to
collect or track the personal information of others; (i) to spam, phish, pharm,
pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any
related website, other websites, or the Internet. We reserve the right to
terminate your use of the Service or any related website for violating any of
the prohibited uses.
SECTION 13 - DISCLAIMER OF
WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be
uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the
Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite
periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at
your sole risk. The Service and all products and Services delivered to you
through the Service are (except as expressly stated by us) provided 'as is' and
'as available' for your use, without any representation, warranties or
conditions of any kind, either express or implied, including all implied
warranties or conditions of merchantability, merchantable quality, fitness for
a particular purpose, durability, title, and non-infringement.
In no case shall 21 Studio, our directors, officers, employees, affiliates,
agents, contractors, interns, suppliers, Service providers or licensors be
liable for any injury, loss, claim, or any direct, indirect, incidental,
punitive, special, or consequential damages of any kind, including, without
limitation lost profits, lost revenue, lost savings, loss of data, replacement
costs, or any similar damages, whether based in contract, tort (including
negligence), strict liability or otherwise, arising from your use of any of the
Service or any products procured using the Service, or for any other claim
related in any way to your use of the Service or any product, including, but
not limited to, any errors or omissions in any content, or any loss or damage
of any kind incurred as a result of the use of the Service or any content (or
product) posted, transmitted, or otherwise made available via the Service, even
if advised of their possibility. Because some states or jurisdictions do not
allow the exclusion or the limitation of liability for consequential or
incidental damages, in such states or jurisdictions, our liability shall be
limited to the maximum extent permitted by law.
Terms of Service and Limit of Liability:
Submitting any film to us for processing, scanning, or printing constitutes an agreement that any loss or damage to it by our company (21STUDIO PHOTO LAB LIMITED), employees, or agents, even though by negligence or other fault, will entitle you to only replacement with an equivalent quantity of similar film & processing cost for that lost or damaged. Except for such replacement, our acceptance of your film is without other liability; and recovery for any incidental or consequential damages is excluded.
No express or implied warranty is otherwise provided. We are not responsible for any loss, damage, or delay caused by the Postal Service, Royal Mail UPS, Fed-X, or other carrier.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless 21 Studio and our parent,
subsidiaries, affiliates, partners, officers, directors, agents, contractors,
licensors, Service providers, subcontractors, suppliers, interns and employees,
harmless from any claim or demand, including reasonable attorneys’ fees, made
by any third-party due to or arising out of your breach of these Terms of
Service or the documents they incorporate by reference, or your violation of
any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be
unlawful, void or unenforceable, such provision shall nonetheless be
enforceable to the fullest extent permitted by applicable law, and the
unenforceable portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and enforceability of
any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the
termination date shall survive the termination of this agreement for all
purposes.
These Terms of Service are effective unless and until terminated by either you
or us. You may terminate these Terms of Service at any time by notifying us
that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply
with any term or provision of these Terms of Service, we also may terminate
this agreement at any time without notice and you will remain liable for all
amounts due up to and including the date of termination; and/or accordingly may
deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms
of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this
site or in respect to the Service constitutes the entire agreement and
understanding between you and us and governs your use of the Service,
superseding any prior or contemporaneous agreements, communications and
proposals, whether oral or written, between you and us (including, but not
limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be
construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you
Services shall be governed by and construed in accordance with the laws of
United Kingdom.
SECTION 19 - CHANGES TO TERMS OF
SERVICE
You can review the most current version of the Terms of Service at any time at
this page.
We reserve the right, at our sole discretion, to update, change or replace any
part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes. Your
continued use of or access to our website or the Service following the posting
of any changes to these Terms of Service constitutes acceptance of those
changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at
info@21studiophotolab.co.uk.
Our contact information is posted below:
21STUDIO PHOTOLAB
21 WHITECHAPEL ROAD,LONDON E1 1DU.
02034175858
BUSINESS REGISTRATION NUMBER 12841031
VAT NUMBER 422691991
Privacy Policy & Terms of Use
Who we are
Suggested text: Our website address is:https://filmprocessinglondon.com
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Suggested text: Visitor comments may be checked through an automated spam detection service.
Refund Policy
RETURNS
Any refund or exchange claim must be initiated within the 30 days from the date of purchase Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Customer will pay for the returned items postal fees. 21Studio PhotoLab recommends to sending back any items to us with tracked service to avoid any missing or delay. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.21Studio PhotoLab may restrict the user account if any fraudulent transactions found in relation to the user account
Non-returnable
items:
* Gift cards
** Film and Disposable camera **
Thank you for choosing our film products. We take great care in ensuring the quality and integrity of our films. Due to the sensitive nature of photographic film, we adhere to the following return policy:
**No Returns Accepted**
1. **Temperature Sensitivity**: Our film products must be stored at specific temperatures to maintain their quality. Once the film has left our facility, we cannot guarantee that it has been kept under optimal conditions.
2. **X-Ray Exposure**: Film is highly susceptible to damage from X-ray exposure, which can occur during travel through security at airports or other facilities. For this reason, we cannot accept returns on film that may have been exposed to such conditions.
3. **Quality Assurance**: All film products are thoroughly inspected before shipping. If you receive a product that is defective or damaged upon arrival, please contact us within 3 days of receipt, and we will work with you to resolve the issue.
4. **Customer Responsibility**: It is the customer's responsibility to ensure proper handling and storage of the film after purchase. We recommend reviewing storage guidelines to maintain the integrity of your film.
By purchasing our film products, you agree to these terms. If you have any questions or concerns about our return policy, please feel free to reach out to our customer service team. Thank you for your understanding!
*PERSONALISED ITEM*
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There
are certain situations where only partial refunds are granted: (if applicable)
* Film box or bag that has been opened to expose the film contained.
* Any item not in its original condition, is damaged or missing parts for
reasons not due to
our
error.
* Any item that is returned more than 30 days after delivery
Refunds
(if applicable)
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late
or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at INFO@21STUDIOPHOTOLAB.CO.UK
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.
Exchanges
(if applicable)
We only replace items if they are defective or damaged. If you need to exchange
it for the same item, send us an email at INFO@21STUDIOPHOTOLAB.CO.UK
and send your item to: 21STUDIO PHOTOLAB,21WHITECHAPEL ROAD,LONDON,E11DU.
Film Development and Scanning
For online purchase, we will inspect the film once we receive this post and will notify you about any damage found. We will update you for any rejection and reason for the rejection.
In terms of rejection, we only refund the cost of service minus the cost of posting to you, so we do not refund the postal cost for either side.
Shipping
To return your product, you should mail your product to:
21STUDIO
PHOTOLAB, 21WHITECHAPEL ROAD, LONDON, E11DU.
You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable.
If Royal Mail return a parcel undelivered because (a) the address was incorrect on the order (b) you didn't claim the parcel from a sorting office in sufficient time - then you will not be refunded the shipping costs, and you will be asked to pay another shipping cost for the parcel to be sent once more. This applies to domestic and international orders.
The time it may take for your exchanged product to reach you will vary depending on shipping location.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please write to info@21stuiophotolab.co.uk for any refund/return enquiries.
Delivery & Dispatch services For Negative Only
As standard, our orders are shipped out using the TRACK 48 Royal Mail delivery
service. Orders sent out via our TRACK 48 service will normally arrive within
1-3 working days, however, this can take up to 10 working days.
Unfortunately, we cannot be held responsible for delayed or lost orders once in
the hands of our third-party delivery services. Where possible we will aim to
replace lost prints if they haven’t arrived after 30 days of dispatch. We
cannot be held responsible for delays and lost orders.
Although we will always try to assist customers in locating deliveries, it is
the responsibility of the customer to consider the arrangements for taking
receipt of orders at their delivery address. It is the responsibility of the
customer to ensure that there is a responsible person available to accept
delivery at the specified shipping address. 21STUDIO PHOTOLAB cannot be
held responsible for orders being accepted by the wrong individuals. This is
especially important if your delivery address is a shared building.
None of the delivery methods are guaranteed or refundable.
We’re unable to insure negatives, slides or digital files and it is the
Customers’ sole responsibility to provide independent insurance cover for
possible loss or damages incurred during delivery of negatives, slides, digital
files and other similar materials.
Our turnaround times for processing, printing, and dispatching orders fluctuate
depending on our workload and the lead times advertised by us are target times
only. If you have an urgent order or deadline, please contact us and we will do
our best to accommodate for these, however, this can still not be guaranteed.
We reserve the right to vary service times and accept no liability for failure
to comply with quoted times resulting in any loss, direct or indirect.
Delivery from customers to 21STUDIO PHOTOLAB
Customers who send film/media to us via ANY postal method, do so at their own
risk. The customer is responsible for ensuring that the correct postal charges
are covered and a secure method of delivery has been chosen. We cannot be held
accountable for any items that do not arrive at our location/s. We are not
responsible for locating any such items with any delivery partners. The
customer understands the risks of sending any items to us via any third-party
delivery companies and assumes responsibility for any such service decisions.
In the unlikely event of any dispute of an item’s delivery (between the
customer and21STUDIO PHOTOLAB ) to our locations, proof of delivery will be
required before any further action can be taken.
Damaged Goods
In the unlikely event that your order arrives damaged, please notify us within
3 working days so we can arrange a replacement where possible. Before a
replacement is sent out we would need to see evidence of the damage (pictures
via email) or the full order returned to us.
We take all reasonable care to ensure that the customers film/s are handled
with the utmost care and attention. In the unlikely event of loss or damage
while in our possession, whether caused by negligence or otherwise, liability
is limited to the cost of an equivalent amount of unexposed film and refund of
any processing charges paid. We cannot be held liable for any loss, damage or
delay to your work which might be caused by our third party delivery services.
It is impossible for 21STUDIO PHOTOLAB to assess the value of originals
and unprocessed film supplied by the customer and the charges made for our
services do not reflect or incorporate unlimited liability. Customers should
notify ourselves of any work of special value and advise us accordingly.
All orders
for processing and printing are accepted on the basis that their value does not
exceed the cost of any equivalent new and unprocessed material.
Refund Policy
If we are unable to fulfil the whole of a customer order, customers will be
refunded in full. If we can only partially fulfil an order, customers will be
refunded for the services/items we’re unable to fulfil.
We do not offer any refunds for delayed or lost orders. Refunds will be issued
via the original method of payment.
Cancellation / Edit Order Policy
Due to the speed of our servers and production we do not offer cancellations.
Once an order has been placed it is not possible to retract or edit any order.
Please write to info@21stuiophotolab.co.uk for any refund/return enquiries.
**21STUDIO
PHOTOLAB File Transfer Policy**
**1. Introduction**
At 21STUDIO PHOTOLAB, we strive to ensure the
security and confidentiality of your files during the transfer process. This
document outlines our policies regarding file transfers, specifically when
using WeTransfer, as well as our proprietary file transfer system.
**2. WeTransfer Policy**
When you utilize WeTransfer to send files to or
from 21STUDIO PHOTOLAB, you automatically agree to the terms and conditions set
forth by WeTransfer. Please be aware of the following important points:
- **Third-Party Sharing**: WeTransfer may share
your files without your explicit permission. This sharing may include, but is
not limited to, data processing and analysis as part of their operational
framework.
- **Limitation of Liability**: 21STUDIO PHOTOLAB
is not responsible for any issues that may arise from the use of WeTransfer,
including but not limited to data loss, unauthorized access, or any other
complications that may occur during the file transfer process. We recommend
that users take necessary precautions when sending sensitive information.
- **User Responsibility**: By utilizing
WeTransfer, you acknowledge that you are responsible for the content and
security of the files you choose to transfer.
**3. 21STUDIO PHOTOLAB File Transfer System
Policy**
Our proprietary file transfer system is designed
to provide a secure and efficient method for transferring files. The following
policies apply:
- **Security Measures**: 21STUDIO PHOTOLAB employs
advanced encryption and security protocols to ensure the confidentiality and
integrity of your files during the transfer process.
- **User Access**: Access to our file transfer
system is restricted to authorized personnel only. Users are responsible for
maintaining the confidentiality of their login credentials and must report any
unauthorized access immediately.
- **Data Retention**: Files transferred via our
system will be stored securely for a limited time before being permanently
deleted. Users are encouraged to download and back up their files promptly.
- **Accountability**: 21STUDIO PHOTOLAB retains
the right to monitor and record file transfers for security and compliance
purposes. However, we commit to respecting the privacy of our users within the
bounds of legal requirements.
**4. Conclusion**
By using either WeTransfer or our file transfer
system, you agree to abide by the policies outlined above. 21STUDIO PHOTOLAB is
committed to ensuring that your files are handled with care and
professionalism. Should you have any questions or require further clarification
regarding our file transfer policies, please do not hesitate to contact us at
0203 417 5858.
**Terms and Conditions for 21STUDIO PHOTOLAB Loyalty Card
Enrollment**
By placing an order with 21STUDIO PHOTOLAB, you
acknowledge and agree to automatically enrol in our Loyalty Card Program. This
program offers exclusive benefits and rewards to our valued customers.
**1. Automatic Enrolment:**
Upon placing your order, you will be automatically
signed up for the 21STUDIO PHOTOLAB Loyalty Card. This card entitles you to
various rewards and promotions that enhance your experience with us.
**2. Opt-Out Option:**
If you do not wish to participate in the Loyalty
Card Program, please inform us at your earliest convenience. You may do so by
contacting our customer service team at 0203 417 5858 or via email. Upon
receiving your request, we will promptly remove you from the program.
**3. Program Changes:**
21STUDIO PHOTOLAB reserves the right to modify or
discontinue the Loyalty Card Program at any time, with or without notice. Any
changes will be communicated to you through our official channels.
**4. Personal Information:**
By enrolling in the Loyalty Card Program, you
consent to the collection and use of your personal information in accordance
with our Privacy Policy. Your information will be used solely for the purpose
of managing your loyalty account and providing you with the benefits of the
program.
**5. Acceptance of Terms:**
By placing your order, you accept these Terms and
Conditions. If you do not agree to these terms, please refrain from placing an
order with us.
Thank you for choosing 21STUDIO PHOTOLAB. We look
forward to serving you and providing you with exceptional value through our
Loyalty Card Program.